Privacy Policy

1. Who we are

EchoLight is a professional audio-visual and event production company based in Abu Dhabi, United Arab Emirates. We design and deliver lighting, sound, rigging, projection mapping, laser systems and large-scale event installations across the UAE.

In this policy, "EchoLight", "we", "us" and "our" mean EchoLight, and "this website" means echolight.ae. We are the party responsible for the personal data described here.

2. Information we collect

Information you give us. When you fill in a form, email us, call us or message us, we may collect:

• Your name, job title and company
• Your email address and phone number
• Details about your event, venue, dates and requirements
• Files or references you send us, such as floor plans, briefs or artwork
• Billing details needed to prepare quotations and invoices

Information collected automatically. When you visit this website, we and our service providers may collect your IP address, browser and device type, the pages you view, the time you spend on them and the page that referred you.

Information from projects. When we work on an event or installation, we may receive contact details for venue managers, production teams and other people involved, so that we can plan and deliver the work safely.

3. How we use your information

• To reply to your enquiries and prepare proposals and quotations
• To plan, deliver and support our services
• To issue invoices, receive payments and keep financial records
• To keep this website secure, working properly and easy to use
• To understand how visitors use the website so we can improve it
• To send you news about our work, only where you have agreed to receive it
• To meet our legal and regulatory obligations

We do not sell your personal data.

4. Our legal basis

We handle personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other laws that apply to us. Depending on the situation, we rely on your consent, on the need to take steps at your request or carry out a contract with you, on our legal obligations, or on our legitimate interest in running and improving our business in a way that does not override your rights.

5. Cookies and analytics

This website uses cookies and similar technologies. Some are essential for the site to work. Others help us measure visits and understand which pages are useful. You can block or delete cookies in your browser settings. If you do, some parts of the website may not work as intended.

6. Who we share your information with

We share personal data only when there is a good reason to, and only as much as is needed. This may include:

• Service providers that host our website, provide email, analytics, accounting or payment services, and are bound to protect your data
• Project partners, such as venues, subcontractors and specialist crews, where we need to coordinate an event or installation
• Authorities, where the law requires it or where we need to protect our rights, our people or the public

7. Transfers outside the UAE

Some of our service providers may store or process data outside the UAE. When that happens, we take reasonable steps to make sure your data is protected to a standard consistent with applicable law.

8. How long we keep your information

We keep personal data only for as long as we need it for the purposes above. Enquiry records are kept while we are in discussion with you and for a reasonable period afterwards. Contract, invoice and accounting records are kept for the period required by law. When data is no longer needed, we delete it or make it anonymous.

9. How we protect your information

We use technical and organisational measures to protect personal data from loss, misuse and unauthorised access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take the protection of your data seriously.

10. Your rights

Subject to applicable law, you can ask us to:

• Confirm whether we hold your personal data and give you a copy
• Correct data that is inaccurate or incomplete
• Delete your data, or restrict how we use it
• Stop using your data for a particular purpose, including marketing
• Transfer your data to another provider where this applies

Where we rely on your consent, you can withdraw it at any time. Withdrawing consent does not affect anything we did before you withdrew it. To make a request, contact us using the details in section 14.

11. Photos and video from our work

We may photograph or film our installations and productions for our portfolio and marketing. We aim to keep guests and members of the public out of identifiable shots. If you appear in our material and would like it removed, contact us and we will act on your request promptly.

12. Children

This website is intended for businesses and adults. We do not knowingly collect personal data from children under 18. If you believe a child has given us their data, please contact us and we will delete it.

13. Links to other websites

This website may link to third-party sites, including social media platforms. We are not responsible for their content or privacy practices, and we encourage you to read their policies.

14. Contact us

For questions about this policy, or to exercise any of your rights, get in touch:

15. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed. If we make a significant change, we will make it clear on this website.